Deliveries and Returns

Delivery

map

We deliver to mainland uk only.

Deliveries will usually take place within 14 working days from the purchasing  date.  We deliver Mon to Fri from 9am to 4.30 and will contact you with a date and an approximate time slot.  If you wish to order, require delivery and live anywhere outside the local delivery area specified on the map please contact us before ordering for a estimate.

Of course we are happy if you would like to collect your own goods or arrange your own courier.

Returns

We provide a 7 day money back guarantee providing your canopy is one of the standard canopies which can be put up for re sale and was not made to your specification.  Your money will be refunded in full in 7 working Days of us receiving the returned item.  The Delivery charge and a collection charge will be deducted from your refund if you do not return item yourself.  Items should be unused, in a saleable condition, with their original packaging. We will not make any refunds on decorative glass inserts which are made to order.

Faulty or Damaged goods would need to be inspected before a replacement is provided.  We will not be held responsible for any damages which may occur to the canopy whilst being fitted by you or your installer.

If your item is faulty and you purchased the item more than 30 days ago we will try and resolve the problem as quickly as possible.  Depending on the circumstances, we may offer a repair or where this is not possible we may replace the item with the same or an equivalent model if necessary.